Refund policy

22 October 2026. Natural Gyms is operated by Cattaneo Enterprises.

Basic ($29 per month) and Featured ($79 per month) are subscriptions billed by Stripe. This policy covers those listing fees. It does not cover anything you buy from a gym or from a gear brand.

Canceling

Cancel in the Stripe customer portal from manage billing. Cancellation is at the end of the period you already paid for. The listing stays published until that period ends. It then expires. If it was featured, the badge and the top placement come off when it expires. The current period is not refunded because you canceled.

If we reject the listing

If a submission is rejected before it is published, use the contact form and ask for that period to be refunded. Cattaneo Enterprises refunds that period by hand in Stripe. The website does not issue the refund by itself, and rejecting the listing does not cancel the subscription. Cancel it in the portal so it does not renew.

After a listing is live

Once a listing has been published, the period already paid is not refunded if you cancel, if you stop using it, or if you change your mind about the plan. You can switch between Basic and Featured in the portal. Stripe handles any proration it is configured to handle. Featured placement follows the active plan.

Refunds, disputes, and fraud warnings

A full refund takes the listing offline and removes featured placement. A partial refund is recorded and leaves the listing as it was. A card dispute or an early fraud warning from Stripe also takes the listing offline and removes featured placement.

Failed renewal payments do not remove the listing while Stripe is still retrying. If the subscription is then canceled, unpaid, or otherwise ended, the listing expires.